FAQs

Registration

How do I register?

You can register by visiting the Log In section. Simply enter your mobile number and email address; a verification link will be sent to your email. Click on the link to verify your account.

What are the benefits of registering?

By registering with us, you can view and track your orders anytime by logging into your account. Registered members also receive exclusive previews and updates through our newsletter.

Is there a reward program?

No, we currently do not offer any rewards or loyalty programs.

I forgot my password, how do I reset it?

Click on the ‘Forgot Password’ option available on the Login page. A link to set a new password will be sent to your registered email address.

Can I edit my personal information?

Yes. You can edit your personal information in the ‘My Account’ section by logging in.

Is it mandatory to register to shop at www.seemakhan.pk?

No, you do not need to register to shop at www.seema khan.pk. You can make a purchase as a guest, but we recommend creating an account so you are able to track your order status.

Do I have to disclose my email address and phone number for registration?

Yes, providing these details helps ensure a smooth and secure shopping experience. Rest assured, your data will remain secure with us.

How do I unsubscribe from your mailing newsletter?

If you wish to unsubscribe, you can do so by clicking the ‘Unsubscribe’ option in the ‘My Account’ section or by clicking Unsubcribe at the end of the email.

How do I redeem coupons?

Click on "Have a coupon code?" text at checkout page and the text field will expand. Enter your coupon code and click Apply.

Customer Care

How do I get in touch with your Customer Care Team?

Our Customer Care Team is always happy to help.

Call or WhatsApp us on +92 3001357707 at 9:30 am – 6:00 pm PST (Monday to Saturday) except all national holidays or email us on care@seemakhan.pk.

WhatsApp support number: +92 3001357707

When will the Customer Care Team respond to my query?

Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.

Shipping and Delivery

Which countries does Seema Khan ship to?

We ship to 200 countries worldwide.

How long does delivery take, and how much will it cost?

For detailed information on delivery times and shipping charges to your location, please visit our Shipping options page.

Can I change the shipping address of the order?

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

How do I return or exchange an item?

For detailed information on delivery times and shipping charges to your location, please visit our Refund Policy page.

Payment and Security

What payment methods does Seema Khan accept and is it safe to use my credit card online?

We offer a variety of secure payment methods for your convenience:

  • Credit Card/Debit Card (via Stripe): Use your credit or debit card to make secure payments through Stripe.
  • Bank Transfer (Pakistan): Directly transfer funds from your bank account in Pakistan.
  • Bank Transfer (UK): Easily make payments through bank transfers within the UK.
  • Bank Transfer (US - Zelle/Venmo): Utilize Zelle or Venmo for quick and secure bank transfers within the US.

Your security is our priority, and all transactions are encrypted to protect your financial information.